Terms of Service

What TestD is, and is not

TestD arranges at-home blood testing. You choose a laboratory panel, we send you a collection kit, and we show you your results on your dashboard with plain-language context. TestD is operated by PepTribe USA, Inc.; "TestD", "we" and "us" in these terms mean PepTribe USA, Inc. Using TestD means you agree to these terms.

TestD is not a medical practice, a doctor or a laboratory. Cynergy, an independent physician practice, authorizes every order and its physicians read every result before it is released. Clinical Reference Laboratory (CRL), a CLIA-certified, CAP-accredited laboratory in Lenexa, Kansas, runs every test. TestD never receives or holds your blood.

Nothing TestD shows you, including your results page and the guide, is a diagnosis or medical advice. The guide uses artificial intelligence: it gives general information, it can be wrong, and no clinician checks its answers. Do not use it to decide whether to start, stop or change any medicine. If you have a medical emergency, call 911. Do not wait for your results.

Who can order

You can order a test if all of these are true:

• You are 18 or older.
• You live in, and will collect your sample in, a state where TestD is available. Checkout tells you if yours is not covered yet.
• You are ordering for yourself. Nobody else will use your kit.
• The details you give are true, complete and your own. The lab matches your sample to your order using the barcode on the tube and the name and date of birth on your collection card; if they do not match, the lab may not be able to test it.
• You answer a few health questions at checkout honestly. Depending on your answers, the physician may decline the order and we refund it in full.

Ordering and payment

The price shown at checkout is the price. It includes the panel you chose, the collection kit, shipping both ways, the physician order and the physician review of your results. Shipping is $8.99. Taxes, where they apply, are shown before you pay.

Membership is optional. It is $99 a month, $39 for the first month, and brings member pricing on every panel, clinician follow-up and testing reminders. Tests are bought separately. You can cancel membership at any time from your account and it ends at the close of the month you have paid for. A reminder never places an order or charges your card.

Your card is charged when you place the order. If the physician does not authorize it, we tell you and refund the full amount.

The physician order

The collection device in your kit needs a physician's order, and CRL runs tests only on a physician's order. That is why every order goes to Cynergy. Cynergy, not TestD, decides whether to authorize it. If it does not, no kit ships and you are refunded.

When Cynergy authorizes your test, the name and National Provider Identifier of one of its physicians goes on your lab order, and Cynergy receives your results from CRL alongside TestD. Cynergy is not your primary care doctor and does not replace one.

Your kit and your sample

You collect your own sample on the upper arm with the device in your kit, following the kit instructions and the guide. Collecting a sample carries small risks: a pinch where the device presses, bruising or bleeding at the spot, lightheadedness or fainting, a skin reaction to the adhesive or the alcohol wipe, and a small chance of infection. The heat pack can get hot enough to hurt your skin, so use it only for the time in the instructions and never on broken or numb skin. Sit down while you collect. If you feel faint, stop, stay seated or lie down, and get help if you need it.

Collect Monday to Thursday and drop your sample at FedEx the same day, so it reaches the lab inside its window. Each device works once. Follow the kit instructions for what to send back and what to throw away.

CRL tests your sample only for the panel on your order. Your panel does not include any genetic test and TestD does not ask CRL to run one.

If your sample cannot be tested

Sometimes a sample cannot be tested, or only part of it can: the tube did not fill enough, the sample arrived late, leaked or was damaged, the barcode or the collection card was missing or did not match your order, or the sample was collected or shipped on the wrong day.

If only some markers can be run, you get partial results. If none can, you will not get results from that sample. Report it from the order and we send one replacement kit at no charge. A second replacement is at our discretion.

Your results

Results are released to your TestD account after a physician has reviewed them, usually about 48 hours after CRL receives your sample. It can take longer and we cannot promise a date. We text and email you when they are ready; that message never includes your values. You agree to receive your results online; you can ask for them another way at any time, at no charge.

No lab test is perfect. Results can be wrong or incomplete. Sample problems, timing, food, exercise, medicines, supplements and lab error can all affect them. A result inside the range does not rule out a health problem, and a result outside it does not on its own mean you have one. Talk to your own doctor about anything that worries you.

Some results need quick attention. If you have one, CRL tells Cynergy, and Cynergy tries to reach you by text and phone, up to three times within 24 hours, and connects you with a physician who may tell you to call 911, go to an emergency room or see your own doctor. Give us a mobile number you answer and keep your phone on after you send your sample. TestD does not watch results around the clock and is not an emergency service.

Testing consent and results authorization

When you place an order you confirm three things: that you consent to collecting your own blood sample with the device in the kit, having read what to expect above; that you authorize a physician at Cynergy to order the panel for you; and that you authorize CRL and Cynergy to send your lab order, your panel name, your results with their reference ranges and flags, your collection date and time, and any notice that a result was urgent, to TestD, so you can see them in your account.

That authorization lasts one year from the order, or until you cancel it by writing to privacy@testdhealth.com. Cancelling stops future sharing; it does not undo sharing that already happened. CRL and Cynergy do not make it a condition of testing you. TestD does, because it needs your results to show them to you. Once your results reach TestD, the federal health privacy law that covers the lab may no longer protect that copy; TestD uses and shares it only as the privacy policy describes.

You agree to sign electronically and to receive these records and your results online. You can ask for a paper copy at no charge by emailing support@testdhealth.com. We record the form version and the time you agreed.

Cancellations and refunds

Before your kit ships, you can cancel from the order's page and we refund the full amount. After it ships, the kit is already with FedEx, so contact support and we will sort a change with you; a kit that is not used can be disposed of following the kit instructions.

If the physician declines your order, or the lab cannot test your sample and a replacement is not possible, we refund the panel in full.

Your account

Keep your sign-in details to yourself and tell us if you think someone else has used your account. You are responsible for what happens under it. Do not use TestD to order for someone else, to submit a sample that is not yours, or in any way that breaks the law.

We may suspend or close an account that breaks these terms, and we will tell you why.

Texts, calls and email

Texts from TestD are optional. If you tick "Text me updates" at checkout, TestD texts the mobile number you give about that order: when it is confirmed, when your kit ships and is delivered, reminders to collect and return your sample, when your sample reaches the lab, when your results are ready, and sign-in codes. Expect up to 10 messages per order. Some texts are automated. Message and data rates may apply. Reply STOP to stop texts, or HELP for help, or email support@testdhealth.com. Without texts, the same updates still come by email.

Separately, under the laboratory consent at checkout, CRL and Cynergy may call or text that number about an urgent result, even if you have stopped TestD's texts.

We never share your mobile number or your consent to receive texts with any third party or affiliate for its marketing.

News and offers are separate and optional. You never have to agree to them to buy a test. Texts and email are not fully private, which is why TestD never puts your result values in a text or an email.

Privacy

How we collect, use and share your information, and the choices you have, are set out in the privacy policy. It forms part of these terms.

Changes, law and disputes

If we change these terms, we tell you before the change applies, and we ask again before using or sharing your health information in a new way. These terms are governed by the laws of the State of Delaware. Nothing in them takes away a protection your own state's law gives you.

If something goes wrong, tell us first and we will try to put it right. You can also contact the Federal Trade Commission at reportfraud.ftc.gov, or your state attorney general.

Contact

Support: support@testdhealth.com. Privacy, withdrawing and deleting: privacy@testdhealth.com. Clinical Reference Laboratory, Inc., 8433 Quivira Rd, Lenexa, KS 66215.